Delivery Instructions¶

This plugin adds a structured delivery instructions system directly to the Shopware 6 checkout – modeled on Amazon ("Add delivery instructions"). Your customers define exactly where a parcel should be left, which access code applies and when delivery is possible. Instead of an unstructured free-text field, the details are captured in a structured, usable form – for fewer failed deliveries and happier customers.

The plugin works entirely within your Shopware installation, with no data transfer to third parties.

🔧 Installation¶

• Requirement: CNK Foundation plugin
• Install via the Shopware Store or ZIP
• Activate in the Plugin Manager
• Configure per sales channel under Settings > Extensions > Delivery Instructions

⚙️ Configuration¶

You can find the plugin configuration under Settings > Extensions > Delivery Instructions. All settings can be set per sales channel.

🏠 Property types¶

The customer first chooses a property type. The form then automatically shows the relevant fields.

📍 Drop-off location¶

The customer decides where parcels should be left if they don't fit in the mailbox:

Terrace · Garage · Front door · Garden · Shed · With a neighbour · No preference · Other

• For house and apartment, the most common options are shown first; more can be revealed via "Show more options".
• For With a neighbour, the neighbour's name can additionally be stored.

🔒 Security & access¶

For buildings with restricted access, the customer provides:

• Security code for the door
• Intercom (number or name)
• Whether a key or token is required

For apartments, this section is intentionally shown before the drop-off location, as building access is usually decisive here.

🕒 Delivery time window¶

For business and other, the customer can state when the address can receive deliveries:

• Opening hours Monday–Friday and Saturday–Sunday (from/to)
• "Open 24 hours" option
• "Closed for deliveries" option (weekend)
• Whether delivery on public holidays is allowed

📝 Additional instructions¶

Via an optional free-text field, customers add individual notes – such as navigation hints or weekend availability. The maximum character count is configurable in the settings.

🧾 In the admin & on the delivery note¶

All delivery instructions of an order are shown clearly in the order detail in the admin (property type, drop-off location, access details, delivery time window and note).

• On request, the instructions are printed on the delivery note.
• Optionally they are passed to the shipping provider.

🔒 Data protection (GDPR)¶

The plugin works entirely within your Shopware installation. There is no data transfer to external services – all delivery instructions stay in your own Shopware database and are linked to the respective order.

❓ FAQ¶