Sales Cart – Build & Share Carts for Customers¶
Preview – in development
This extension is being prepared. This page describes the planned features. Details may still change until it is released in the Shopware Store.
Many orders start on the phone, in the store or by email: the customer needs advice, a special price is agreed, quantities are adjusted. With the Sales Cart for Shopware 6, your sales team builds the regular Shopware cart right in the storefront, with individual prices, and sends it to the customer as a link. The other way round, the customer gives the cart ID shown in their cart, and your advisor opens and edits it.
Highlights
- 🛒 Sales team builds the cart right in the storefront
- 🔁 Cart ID in both directions – customer to advisor and back
- 🏷️ Individual prices and discounts per line item or overall
- ✉️ Sent as a link by email, with an expiry date
- ✅ Native Shopware checkout instead of a quote module
- 🔒 No login as the customer, no Commercial plan required
🧭 What makes the Sales Cart different¶
| Sales Cart | |
|---|---|
| Where the advisor works | only in the storefront, with the advisor's own account |
| Object | the native Shopware cart – no quote document, no approval workflow |
| Direction | both: customer → advisor (ID or button) and advisor → customer (link by email) |
| Access to customer data | no login as the customer; the advisor works on a copy |
| Order | always placed by the customer through the standard checkout |
| Requirement | every Shopware 6.7 edition, no Commercial plan |
Looking for a formal quote workflow with a quote document and acceptance? Use our AI Quotation & B2B Quote Management extension. Both extensions can be combined.
🔁 How it works¶
Customer → advisor¶
- The customer sees a short cart ID in their cart, e.g.
K7M4-QX2P. - They read it out on the phone or click "Send to advisor" (with an optional message). Your team receives an email.
- The advisor enters the ID in the advisor bar and opens a working copy of the cart.
Advisor → customer¶
- The advisor sets prices and quantities: fixed unit price or discount in % or € per line item, overall discount.
- With "Send to customer", the customer receives a link by email, valid until the given date.
- The customer opens the link, takes over the cart (or merges it with their current one) and orders through the usual checkout.
✨ Planned features¶
- Advisor bar in the storefront for members of a customer group of your choice (e.g. "Sales")
- Cart ID in the cart and optionally in the off-canvas cart, with a copy button
- "Send to advisor" with an optional message
- Individual prices: fixed price, discount in % or €, overall discount
- Discount limits per advisor group, checked on the server
- Link by email with an expiry date, revocable at any time
- Replace or merge when the link is opened
- Emails via Flow Builder, as editable mail templates (DE/EN)
- Overview in the administration with status: sent, opened, ordered, expired
- Permissions (ACL) for the administration
Advanced features (planned as in-app purchase): several advisor groups and individual profiles, custom line items, limit per advisor, log with CSV export, reminder before expiry, statistics, PDF of the cart.
⚙️ Planned configuration¶
| Setting | Description |
|---|---|
| Advisor group | customer group(s) whose members see the advisor bar |
| Show cart ID | show the ID in the cart (and optionally in the off-canvas cart) |
| "Send to advisor" recipient | email address of your sales team |
| Discount limit | highest allowed discount in % |
| Link validity | number of days (default: 14) |
| Quantity change by the customer | keep the advisor price or use the regular price |
| Native promotions | allow in addition to advisor prices (default: no) |
❓ FAQ¶
Is the Sales Cart a quotation system?
No. There is no quote document and no approval workflow. The advisor prepares the regular Shopware cart, and the customer orders through the checkout.
Does the advisor log in as the customer?
No. The advisor works with their own account on a copy of the cart and sees neither the customer account nor the customer's orders or addresses.
Can customers manipulate the prices?
No. All prices are calculated on the server from the saved advisor cart and only apply via a valid link. Discount limits are also checked on the server.
What happens to the customer's current cart?
When opening the link, the customer decides whether the advisor's cart replaces their current cart or is merged with it.
Does it work for guests?
Yes. The link also works without a customer account, provided your shop allows guest orders.
Do I need Shopware Evolve or Beyond?
No. The extension is planned for every Shopware 6.7 edition, including Community and Rise.